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SHIPPING AND DELIVERY POLICY

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Service Type

Lex System primarily provides vehicle conversion and installation services completed at our premises.

Where applicable, we may also ship standalone equipment, components or palletised systems.

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Vehicle Drop Off

Customers are responsible for delivering vehicles to the agreed Lex System premises at the agreed booking date and time.

Vehicles must arrive:

  • Empty of tools, stock and personal items

  • Clean and safe to work on

  • Roadworthy and safe to operate

Failure to meet these requirements may delay work and may incur additional charges.

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Vehicle Collection

Once work is complete and the customer has been notified:

  • Vehicles must be collected within 24 hours unless otherwise agreed in writing

  • Full payment must be received and cleared before the vehicle is released

Vehicles left beyond the agreed collection window:

  • Remain on site at the owner’s risk

  • May incur storage charges

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Vehicle Delivery (If Arranged)

Where vehicle delivery is arranged by Lex System or a third party transport provider:

  • Delivery dates are estimates and not guaranteed

  • The customer must ensure someone is available to receive the vehicle

  • Risk transfers to the customer upon delivery

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Equipment Shipping

Where standalone equipment or systems are shipped:

  • Shipping costs will be confirmed on quotation or invoice

  • Delivery times are estimates and may vary depending on carrier and location

  • Customers must inspect goods on arrival

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Delivery Damage

If goods arrive damaged:

  • Damage must be reported within 24 hours of delivery

  • Photographic evidence may be required

  • Packaging should be retained where possible

Failure to report damage within this timeframe may affect claims.

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Missed Deliveries

If delivery cannot be completed due to customer availability or access issues:

  • Additional delivery charges may apply

  • Storage charges may apply

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International Shipping (If Applicable)

International deliveries may be subject to:

  • Import duties

  • Taxes

  • Customs clearance fees

These charges are the responsibility of the customer unless agreed otherwise in writing.

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Force Majeure

Lex System is not responsible for delivery delays caused by events outside reasonable control including:

  • Carrier delays

  • Supplier delays

  • Weather conditions

  • Transport disruption

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Policy Acceptance

By placing an order, arranging delivery or booking a vehicle conversion, the customer agrees to this shipping and delivery policy.

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